Q&A

1. Shop for products and select the amount.
2. Click “Add to Cart” to add your selected items to shopping Cart.
3. Click “My Cart” on the top right corner when finish shopping, and then check out
4. Click "Check Out"
5. Confirm order and transaction is completed. Muk Yan Hong will directly contact customer soon.

1. 當收到客人的網上訂單後，會有專人經WHATSAPP 聯絡客人
   
2. 收到款項及訂製的內容後，同事會起稿並WHATSAPP稿件給客人確實
   
3. 請盡早確實訂製和刻字內容，確定了便會開始製作
4. 一旦確定了內容，恕不能更改
   
5. 製作時間約三至五個工作天，請耐心等候

If you have any question about a product, please whatsapp 53302800 for more information. You can place an order only and leave a phone number for contact.

1. We will contact you directly to confirm the engraving content before making the product. After confirmation, no amendment is accepted.
2. Please understand that our goal is to deliver your orders as soon as possible. Therefore, any amendments are not encouraged unless necessary.
3. Besides, we DO NOT accept any order cancellations.

1. We currently accept the following: • Credit Card (Visa, Master, American Express, UnionPay), Google Pay, Apple Pay, FPS and PayMe
2. If you want to pay by banking transfer, please WHATSAPP 5330 2800 for information.
3. No refund will be made after payment.
4. For banking transfer, please pay within 24 hours and upload banking reference within 12 hours after payment.

1. 散水貨品出貨時間一般為三至七個工作天，要視乎訂製數量。最快可安排即日出貨，但請先whatsapp 53302800聯絡，作特別安排。
2. 個別貨品的出貨時間為一至兩星期，會個別備註於相關貨品簡介上。
3. Our company provides local delivery services by SF Express. For deliveries to Hong Kong, you can expect to receive your order within 2-3 business days from confirmation of shipping address. SF Store, SF Locker(click the hyperlink)
4. Free shipping upon net purchase of HK$300 or above.
5. Actual arrival date varies based on SF delivery services.

Yes, please whatsapp 5330 2800 and let us know the new address before the order is shipped.

We are truly sorrythatyou have received a defective item.Please provide photos for informationwithin 7 days from the received date.Our customer service will get back to you ASAP.

As the product is personalized design, we will not accept any exchange or refund,unless it is a defective item.Sorry for understanding.